3) Are there hidden fees?
No one likes hidden fees and neither do we.
Short answer, NO. We will not charge you any hidden fees. We are always upfront & honest about our pricing.
That being said, we want to be as transparent as possible about the revision phase. With every video purchased, we include up to 2 rounds of standard personalizations (revisions). After that, there may be additional costs for the extra editing time beyond two rounds of standard personalizations. We will always let you know ahead of time before moving to round 3 of standard personalizations.
Here is an example:
Let's say you order a promo video or video ad. You'll let us know what personalization you want to be made to your video. From there, we'll make those personalizations and send you a 'first draft' of your video.
You and your team will get to make as many edits as you like which will count toward your "first round of edits."
Once we receive those edits, we will implement them and then deliver you the 2nd draft of your video.
You and your team will again be able to make as many edits as you want which will count toward your "second round of edits." The second round of edits is the FINAL chance you can make edit requests.
Let's say you want more edits made to your video even after the 2 rounds of edits. This is when we will provide you with an estimate based on your edit requests. If you accept the estimate, we will move forward and implement the edits you requested.